Customer information

Privacy Policy

Your privacy matters. This policy explains how Lewis & Lambert Botanicals handles your details when you order flowers, contact us, visit our website or buy in person.

Effective date

21 February 2025

Clear rules. Plain language.

01 / Scope

About this policy

This Lewis & Lambert Botanicals privacy policy applies to this website, phone orders and purchases made in person. It explains our approach as a UK GDPR florist handling customer information in Mole Valley, Surrey.

The data controller is Lewis & Lambert Botanicals, Ashtead Woods Road, Mole Valley, Surrey, KT21 2EZ. We collect only the details needed to take an order, arrange delivery, answer a message or remember a marketing choice.

Data controller Lewis & Lambert Botanicals
Contact [email protected]

02 / Information

What we collect

Only what the order needs.

Contact details

Your name, phone number and email address help us confirm an order, answer an enquiry and reach you about delivery.

Delivery details

We use the recipient's address and postcode to plan a flower delivery and reduce the chance of a missed drop-off.

Payment information

Payment details are handled securely by the payment provider. We do not store complete card details.

Messages and choices

We keep the wording, preferences and instructions you send so we can respond accurately and prepare the right flowers.

Website cookies may also record basic usage information, as described below.

03 / Purpose

How we use your data

Your details support the service you asked for.

We do not sell personal data. Marketing messages are sent only when you have chosen to receive them.

  • To process, prepare and deliver your flower or plant order.
  • To send order confirmations and communicate about timing or delivery access.
  • To reply to questions, contact forms and service enquiries.
  • To send marketing only after a separate opt-in, with an unsubscribe option.
  • To understand aggregated website use and improve pages, ordering and delivery information.

04 / Website settings

Cookies

Cookies help the website remember practical details. You can manage them in your browser settings.

Essential cookies support the basket and checkout. Analytics cookies are used only if enabled. We do not use third-party advertising cookies.

Cookie type Why it is used Choice
Essential Basket, checkout and basic website operation. Required for these functions.
Analytics Aggregated information about page use and site performance. Used only if enabled; manage through your browser.
Advertising We do not use third-party advertising cookies. None set by us.

05 / Control

Retention and your rights

You can ask what we hold.

How long we keep information

Information Retention
Order records 6 years for tax and accounting purposes.
Enquiries 12 months after the last response.
Marketing preferences Until you unsubscribe or ask us to remove them.

Your UK GDPR rights

You may ask us to access, correct or erase your personal data. You can also request portability or object to a particular use.

  • Access a copy of your information.
  • Rectify details that are wrong.
  • Request erasure where applicable.
  • Receive portable information where applicable.
  • Object to direct marketing or other processing.

To exercise a right, contact us using the details below. We aim to respond within 30 days.

06 / Questions

Contact us about your data

Send a clear request and we will check it carefully.

We aim to respond within 30 days. Please include enough detail for us to identify the relevant order or enquiry.

[email protected] +44 7451 280135
Data Protection
Lewis & Lambert Botanicals
Ashtead Woods Road
KT21 2EZ